Privacy Policy
Cheryle Virtual Helper (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Business: Cheryle Virtual Helper
Website: www.cherylevirtualhelper.com.au
Email: admin@cherylevirtualhelper.com.au
Phone: 0499990534
1. Information we collect
- Details you provide: name, email, phone, business details, and information you submit via forms, email, or consultations.
- Service materials: files, instructions, and content needed to deliver our virtual assistance services.
- Website usage: IP address, device/browser details, pages viewed, and cookie/analytics data.
2. How we collect it
- Directly from you (forms, calls, email, messages).
- Automatically via our website (cookies/analytics).
- From tools you authorise us to use (e.g., shared docs, scheduling or invoicing apps).
3. Why we use it
- To provide, manage, and improve our services.
- To communicate with you and respond to enquiries.
- For billing, administration, and record-keeping.
- With your consent, to send updates or marketing (you can opt out anytime).
- To comply with Australian laws and regulatory obligations.
4. When we share it
We do not sell or rent your personal information. We may share limited information with:
- Trusted service providers and subcontractors who help us deliver services (bound by confidentiality and privacy obligations).
- Authorities when required by law or to protect safety, rights, or security.
5. Storage, location & security
Your information may be stored in Australia or overseas via reputable cloud providers. We take reasonable steps to protect personal information against unauthorised access, alteration, or disclosure. While no method is 100% secure, we apply sensible administrative, technical, and physical safeguards.
6. Cookies & analytics
We may use cookies and analytics to operate the site and understand usage. You can adjust your browser settings to refuse cookies; some features may not work as intended without them.
7. Your rights
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Opt out of marketing communications using the unsubscribe link or by contacting us.
- Request deletion, where permitted by law and our record-keeping obligations.
8. Third-party links
Our website may link to other sites. Their privacy practices are not covered by this policy.
9. Questions & complaints
If you have a privacy query or complaint, contact us first at admin@cherylevirtualhelper.com.au or 0499990534. We will respond as soon as reasonably practicable.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au or 1300 363 992.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.
General information only and not legal advice. Consider obtaining legal advice to ensure this policy reflects your specific operations and data practices.